Experience: 1-2 years of experience

Age: 18-30

Salary Range: Negotiable based on experience and skills

Vacancy: 4

Job Nature : Full-Time

Posted Date : 07.10.2024

Last Date : 31.12.2024

Job Description:
TIC Limited is looking for an enthusiastic and customer-focused Phone Call Representative to join our team in Rajshahi. In this role, you will be the first point of contact for our customers, addressing inquiries, providing information, and ensuring a positive customer experience over the phone. If you have strong communication skills and a passion for helping people, this role is perfect for you!

Key Responsibilities:

• Answer inbound customer calls in a friendly and professional manner.
• Provide accurate information regarding TIC Limited’s products and services.
• Resolve customer inquiries, issues, and complaints in a timely and efficient manner.
• Record and maintain customer information and interactions in the company’s CRM system.
• Identify customer needs and provide appropriate solutions or escalate issues to the appropriate department.
• Follow up with customers to ensure satisfaction with solutions provided.
• Meet or exceed daily call volume and performance targets.
• Assist with outbound calls for customer surveys or feedback when necessary.

Qualifications:

• Proven experience as a Phone Call Representative, Customer Service Representative, or similar role.
• Strong verbal communication skills in both Bengali and English.
• Excellent listening and problem-solving skills.
• Proficiency in using computer systems, including Microsoft Office and CRM software.
• Ability to work under pressure and handle a high volume of calls.
• Strong attention to detail and ability to document customer interactions accurately.

Why Join TIC Limited:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Friendly and collaborative work environment.
• Ongoing training and support to help you succeed.